From creating connections with your ideal customers, to ensuring your business is compliant and legally sound. Whether you require reliable marketing or an extensive range of fundraising and payment technology solutions that ensures both smiles and financial results – Softtech Solutions has the solution to your business requirements.
Browse our services below in more detail and get in contact with us so we can organise a customised service solution that takes into account your specific business needs.
Sectors We Cater
Retail Market
The retail landscape is rapidally changing. New Business models, consumer expectations and technologies present retailers with new challenges and opprotunites.
Customer Touchpoints
For your retail customer expirence - every step from customer mapping journey is really important, either its tracking a package, a complaint about quality, rewards points or feedback touchpoints, at every touchpoint support is an important factor so to imporve and run the retail and give your customer a premium expirence just connect with us.
Are You Disrupting Your Customers?
Your approach to doing business may be disrupting the competition; but is this head start in the market about to become a handicap for your customers?
Fact
Without an enagement platform, tech unicorns will never be able to build up their brand and back it with a differentiated customer expirence. And as your brand rapidaly grows to match customer demands,are you ready and equipped to scale your customer support to exceed their expectations ?
Energize Your Buesiness
Regulatory requirements, infrastructure investment, resource management and customer expectations are all increasing at a time when electric and gas utilities need to reduce their operating costs.
Challenges
Utility companies – often restrained by legacy systems and siloed operations, with a complex and aging infrastructure to manage – are responding to outages beyond their control.In this regards, the utilities industry faces unique challenges when it comes to connecting with their customers and improving experiences.
Are You Building Relationships ?
The latest technology and data analytics are revolutionizing the production process - but how can you ensure you keep your customer service as innovative as your products?
Tools
From knowledge bases, forums and chatbots for end users to order tracking and project monitoring tools for subcontractors, your customers and partners expect access to a similar suite of digital tools for troubleshooting, issue resolution and workflow management. What they don’t expect is to have to reach for the phone.
What We Do
Leverage intelligent BPO solutions and boost customer experience while reducing operational costs.
Contact Center
Your relationship with end-customers sustains your business, which is why we provide customer contact solutions. Our services cover customer acquisition to customer service and retention.
Back Office
Apart from client-facing functions, we help you run the show behind the scenes. Our back office functions cover everything from data cleansing, data entry, finance & accounting, HR admin, payroll, design & development.
Data Automation
Our end-to-end automation solutions drive efficiencies and help you stay competitive. Our services include Data Process Automation (DPA), Data Form Processing, and chatbots